Toyota New Zealand | Believe

An official Toyota Customer Centre

Giltrap City Toyota

Job Opportunities

 

 

Positions available:

*  Toyota Service Advisor                                             uploaded 4 APR 12

*  Toyota Outbound Sales / Customer Service            uploaded 4 APR 12

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TOYOTA SERVICE ADVISOR

Giltrap City Toyota is New Zealand’s largest Toyota Dealership and finalists in the JRA Best Workplaces nationwide in 2011. 

Our City Branch Service Centre is currently looking for a Service Advisor who can build rapport quickly with clients, has strong organisational & time management skills, excellent presentation and must be able to work in a team environment.

Ideally you will be competent on the computer, able to learn quickly, be able to work under pressure and have a good relationship with all clients.

You will be responsible for:

  • Providing an excellent customer experience with existing & new clients;
  • You will be selling & up-selling services, parts & accessories;
  • Preparation & costing of repair orders;
  • Liaise with the Workshop Controller on behalf of the customer.

Whilst vehicle knowledge is not essential a good understanding is an advantage as you will need to develop awareness & understanding of the product, service & brand.

The full time position is from 7am – 5.30pm, Monday to Friday.  It requires rostered Saturday work (1 in 3).  A uniform as well as continual training will be provided. This position has a base salary with incentives & company car.

If you think you fit the above description, please apply online with your CV & cover letter in the first instance (detailing why you would be a suitable candidate) to:

Craig Thompson
Service Manager – City
Giltrap City Toyota
service@gct.co.nz

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TOYOTA OUTBOUND SALES / CUSTOMER SERVICE

Giltrap City Toyota prides itself on its Customer Service and with the recent Toyota New Zealand Awards being announced, they confirm that we are doing an outstanding job.  We’ve just been awarded with the President’s Trophy!  We were also awarded with the Used Vehicle Excellence Cup and the Toyota Finance Dealer of the Year Award.

We are now seeking to grow our customer service to the next level by creating an Outbound Sales / Customer Service role to liaise with our small to medium fleets and also to focus on growth & retention of potential & existing customers.

The ability to cold call & build rapport with clients both over the phone and face to face is essential.  Working primarily with the sales department but reporting to the Marketing & Communications Manager, you will also facilitate in streamlining customer touch points within CRM. 

To be successful in this position, you will be required to:

  • Develop & monitor enquiries/leads to the point where it is won, lost or ongoing;
  • Continually seek & uncover new business leads;
  • Provide an exceptional customer service experience with existing & new clients;
  • Excellent verbal & written communication skills;
  • Build good working relationships naturally;
  • Enjoy customer contact both face to face & over the phone;
  • Maintain a high level of professionalism;
  • Strong all round PC skills (especially Excel)

Whilst vehicle knowledge is not essential a good understanding is an advantage as you will need to develop awareness & understanding of the product, service & brand.  This role is not a sales role – the main purpose is to obtain & qualify potential leads for the sales department.

This full time position is from 8.30am to 5.00pm, Monday to Friday.

Finalists in the JRA Best Workplaces nationwide in 2011, Giltrap City Toyota are also part of the Giltrap Group - one of the strongest motor vehicle groups in New Zealand.

We have been accredited with the Enviro-Mark GOLD standard (Toyota's commitment to the environment) which sets & maintains a high level of commitment to our community.

If you think you fit the above description and are future orientated, please apply online with your CV & cover letter (detailing why you would be suitable for this position) to:

Kelly Lowe
Marketing & Communications Manager
Giltrap City Toyota
marketing@gct.co.nz

 

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